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Frequently Asked Questions

Is it safe to use my credit card?
Yes it is safe. To ensure your credit card details security, payments are made in a secure page on a secure domain which encrypts the credit card details and encodes it into a non usable form.

What is the reservation and cancellation policy?
Each hotel has its own reservation and cancellation policy which varies from hotel to hotel. Please make sure you read them before making a reservation.

Is Naxos Hoteliers Association an agency?
No, Naxos Hoteliers Association (NHA) is not an agency. NHA is the official union of hoteliers in Naxos Island and provides this online booking service to both hoteliers and travelers.

What if I want to cancel or modify my reservation?
You will have to contact the hotel directly. The hotel's cancellation policy rules will apply. Naxos Hoteliers Association is not involved into this matter.

I made my reservation but I have a few further questions regarding the hotel. Who should I contact to?
You will have to contact the hotel directly. Naxos Hoteliers Association is not an agent.

Are any special discounts offered?
The special discounts offered are those where the price is underneath the striked out, red-coloured price. So where ever you see this pair of prices, you know that it is a special discount offered by naxos-hotels.com. Naxos Hoteliers Association always ask the hotels to offer their best possible prices on this web site.

Will I receive a confirmation email for my reservation?
As soon as you fill the booking form and your credit card has been validated, you will receive a confirmation email in which all reservations details, hotel contact details, reservation / cancellation / non-show policy is clearly shown. It is always advisable to print the confirmation page.

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NAXOS HOTELIERS ASSOCIATION
Kotti Area, 8430 00 Naxos Town, Naxos Island, Cyclades, Greece
Tel: +30 22850 26406, +30 22850 25938 - Fax: +30 22850 26176
Email: info@naxos-hotels.com - Web: www.naxos-hotels.com

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